Hamilton Group RDA Case Study

In recent years, the Hamilton Group RDA (HGRDA) becomes one of the biggest RDA groups in New Zealand. HGRDA provides horse riding services to a large consumer group which involves approximately 160 riders enrolled in 2017. Even though the numbers of rider are large and increasing, the HGRDA is currently using a paper-based system to manage the equine yard and different horse riding lessons for registered riders. By using the paper-based system, all the information about the lesson schedules, riders, staffs, horses and payments would be stored in different folders that are filled with paper works. As a result of using this system, the HGRDA finds it is difficult to manage the daily operation and to handle the increasing rider demand because the paper-based system has problems in information accessibility, data accuracy, information security and time consuming. Due to these problems, the working efficiency of the HGRDA is hard to be enhanced. …show more content…
Through the use of paper-based system, the HGRDA records all information on paper works which are stored in the office. As a result of this, employees in the HGRDA can only access files when they are in the office which means that the information accessibility limits the work efficiency. Also, the paper-based system does not allow the HGRDA’s employees to get access to the same files and update information easily because most of the files only has a single copy. When an employee is using a rider’s file, other employees could not look through or use that file if they need it. Due to this, the productivity of HGRDA could not be improved to catch the increasing