HCAHPS Survey

Scope of the Problem: Statement of Purpose Clear communication, whether it be delivered through the physician, nurse or a hospital staff member, is critical to the success of a patient’s overall health outcome as well as the general prosperity and growth of the healthcare organization. Therefore, the levels of communication and techniques of health literacy disbursed by an organization must be adequately and effectively assessed to exhibit and deliver a clear representation of the patient populations utilizing the healthcare facility. Understanding what a provider knows and their methods of communication towards their patient populations is detrimental to the further growth of the organization. Also, It is imperative to sufficiently …show more content…
The study provides a varied assessment of the communication techniques administered by the physicians, nurses and staff in regards to the lines of verbal and written communication delivered at Scripps Mercy Hospital, San Diego, a facility providing acute care and emergency services. A primary goal of the use of HCAHPS for this systematic review and comparative analysis was to reflect a collection of uniform data sets through the publics reporting, allowing for viable objective comparisons in an effort to shed light on the hospital’s communication and health literacy strengths and deficiencies, as well as support the patient’s healthcare choices and improve the quality of care at the Scripps Mercy Hospital. The clear transparency reflected in the HCAPHS Survey data will allow for a broader discussion providing clear considerations and solutions for further changes and improvements to the hospital. Ultimately, the purpose of this analytic review will determine the success of the routine use of advocated health-literate communication techniques by the healthcare facility and reflect the effectiveness on its patient