Group Decision-Making Process: The Delphi Technique

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Group decision making is a type of participating process in which multiple individuals act collectively, analyze problems or situations, consider and evaluate alternative courses of action, and select from among the alternative solutions presented. On average, groups make more accurate decision than individuals and members of a group have individual accountability; the team has both individual and collective accountability. There are multiple advantages to group decision making. When making decisions in groups, the group will bring a wide range of experience with diverse perspectives to the decision making process generating more alternatives to a problem. By involving members in the group decision making process, they are more likely to accept …show more content…
The Delphi technique is a group decision making process that can be used by groups when members are at different locations and time is not the driving factor (Sims, 2002). The process begins by selecting specialized experts and presenting the problem to them, and they are given adequate time to prepare and propose a solution (Rao, 2010). Using the Delphi technique eliminates group domination from extrovert members and each member can independently provide solutions to the problem. The technique is designed to send questionnaires and then they are summarized. All feedback received from the group members is analyzed and sent back out until the group agrees on a satisfactory decision being made for the problem. Since the company is still able to operate with the software being used the decision is not urgent and they have three months to complete the process. The members selected to make the decision are highly skilled managers and very knowledgeable about the different software options. Since their schedules are busy, and are unable to conduct a group meeting, they will be able to use the Delphi technique to adequately provide the solution on the best software system to purchase for the company without causing any problems to the current

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