According to Greta Foff Paules on relationship between customer and waitress, (server and served) is different from the way we think. Normally the customers believe they are always right and have the authority to be the one in charge. According to Greta Foff Paules such thinking is naïve. Customers understanding of waitresses differ from waitresses understanding of their roles code of noninterference- prevent waitresses from openly objecting to irregularities. Waitresses refrain from criticizing one another, but rather direct it on the customers to reflect their feelings and get what they need (ie. more tables, big parties, more tips.) His research proves that the waitresses views customers not as a master to pamper and appease
