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Goldleaf Home Healthcare: A Case Study

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The process flowchart completed on GoldLeaf Home Healthcare is a current process that is in place within the organization (Langabeer, 2017). In the diagram, it allowed me to analyze my previous job responsibilities on how a prospective client begins non-medical home health services, and the steps towards maintaining the client-provider relationship through caregivers and office support staff. When the client calls GoldLeaf interested in non-medical services they usually speak to the Director of Client Services (DCS) or Chief Executive Officer (CEO) for questions and information. First, The DCS will ask the client’s location, for where the home healthcare services will be delivered to better assist in the caregiver matching process. Once their

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