Disappointing Service at Glur’s Tavern
Introduction
Glur’s Tavern, one of the most-populated lunch and dinner destinations in Columbus, NE. Glur’s Tavern is the oldest Tavern in the state of Nebraska, it has been in operation since 1899. The Omaha World Herald states that Glur’s Tavern has long been recognized as the oldest bar that is still in operation West of the Missouri (Hansen). It is family owned by a Columbus native, and has been family owned for the majority of its 141 years in operation (Hansen). Glur’s is a hot-spot destination in Columbus known for having one of the best cheeseburgers in the area.
Situation that Led to Disappointment
Glur’s is not a big establishment, while they do a lot of business for the most part it is not …show more content…
Something that can be looked at and implemented is Services Theatre Framework. This can be related to using theatrical elements such as actors, audience, setting, front-stage, backstage, and a performance (Fisk, 2014, p 26). The three that Glur’s could really focus on to improve the visits from their customers are setting, frontstage, and backstage aspects. …show more content…
The backstage aspects are exactly what they sound like, they are what takes place behind the doors and are not seen by the customers. At Glur’s the person making the food is involved in the backstage department. My last experience at Glur’s wasn’t a good one and one of the reasons was because of how long it took to get our food. For the number of customers and how simple our order was, our food should have come out much quicker than it did. For all we knew, the guy in the back could have been messing around on his phone just as the waitress was that had our table. If one of the employees has an emergency or needs to contact someone it should be done where the customers do not see it. That is an area that Glur’s could really improve on. The training that I talked about in the frontstage improvements can also fit into this category. Training needs to be done one on one by the owner so that the employees know what is expected from them when they are working. If the owner would have been in the tavern that day he would be less than impressed with the way things were being ran. My family and I would have also voiced our opinion to him so that he would be able to make the necessary improvements that are necessary if my family and I ever plan to go
Introduction
Glur’s Tavern, one of the most-populated lunch and dinner destinations in Columbus, NE. Glur’s Tavern is the oldest Tavern in the state of Nebraska, it has been in operation since 1899. The Omaha World Herald states that Glur’s Tavern has long been recognized as the oldest bar that is still in operation West of the Missouri (Hansen). It is family owned by a Columbus native, and has been family owned for the majority of its 141 years in operation (Hansen). Glur’s is a hot-spot destination in Columbus known for having one of the best cheeseburgers in the area.
Situation that Led to Disappointment
Glur’s is not a big establishment, while they do a lot of business for the most part it is not …show more content…
Something that can be looked at and implemented is Services Theatre Framework. This can be related to using theatrical elements such as actors, audience, setting, front-stage, backstage, and a performance (Fisk, 2014, p 26). The three that Glur’s could really focus on to improve the visits from their customers are setting, frontstage, and backstage aspects. …show more content…
The backstage aspects are exactly what they sound like, they are what takes place behind the doors and are not seen by the customers. At Glur’s the person making the food is involved in the backstage department. My last experience at Glur’s wasn’t a good one and one of the reasons was because of how long it took to get our food. For the number of customers and how simple our order was, our food should have come out much quicker than it did. For all we knew, the guy in the back could have been messing around on his phone just as the waitress was that had our table. If one of the employees has an emergency or needs to contact someone it should be done where the customers do not see it. That is an area that Glur’s could really improve on. The training that I talked about in the frontstage improvements can also fit into this category. Training needs to be done one on one by the owner so that the employees know what is expected from them when they are working. If the owner would have been in the tavern that day he would be less than impressed with the way things were being ran. My family and I would have also voiced our opinion to him so that he would be able to make the necessary improvements that are necessary if my family and I ever plan to go