Introduction Getting fired from the golf course I work it does not happen often. My former colleague Mason, however, was setting himself up perfectly for such a rare occurrence.
Last fall, what I thought was going to be another beautiful Saturday spent on the job turned out to be Mason’s last day of work. For four years, non-consecutively I should add, this club has employed Mason and I, and our job duties as the cart staff have not changed even slightly since first hired. We provide the club’s members with clean golf carts and clean range balls; that is it. Well, these repetitive yet simple tasks began to weigh on my colleague over time; he began to slack, and on this Saturday it would all come crashing down.
Shortly after the shift began, …show more content…
This is where hidden tactics come in to play. Hidden tactics go hand-in-hand with that “essence” of power, and are important for those in power to establish and maintain. For example, if John were to have a member report to him secretly about our work ethic or productivity, then that would be considered a hidden tactic. Tactics as such help shape and maintain their power, in hopes of no conflict between the staff and …show more content…
Issue control, especially in the customer service industry, is vital for success. We were trained by those in power on what to say, how to say it, and what to do if ever questionable. If we were to violate such, there are many consequences that correlate accordingly. This, again, helps that essence of power remain strong throughout our staff. With a better understanding of the power structure in place at our workplace, let’s take a look back at the conflicted situation itself. Even with such a power structure in place, it is hard to keep workers completely satisfied when paying them the minimum wage. This is where Mason’s ambition, essentially, for the argument came about I would say. His long tenure with minimum return weighed on him for too long, and it was finally time to let it all out. With this in mind, I knew during the argument that no matter what were to happen, Mason would not be the loser of the situation. Rather, it would just leave John short handed. Given, it was important John kept his cool in the argument; no matter what Mason were to do. This “cool” state I speak of could be considered face saving. Face saving is, for the boss especially, used in occurrences as such in order to prevent further complications to the situations. For example, if John were to have lashed out at Mason and pushed the argument to far, it could have put his position of power in jeopardy.
Last fall, what I thought was going to be another beautiful Saturday spent on the job turned out to be Mason’s last day of work. For four years, non-consecutively I should add, this club has employed Mason and I, and our job duties as the cart staff have not changed even slightly since first hired. We provide the club’s members with clean golf carts and clean range balls; that is it. Well, these repetitive yet simple tasks began to weigh on my colleague over time; he began to slack, and on this Saturday it would all come crashing down.
Shortly after the shift began, …show more content…
This is where hidden tactics come in to play. Hidden tactics go hand-in-hand with that “essence” of power, and are important for those in power to establish and maintain. For example, if John were to have a member report to him secretly about our work ethic or productivity, then that would be considered a hidden tactic. Tactics as such help shape and maintain their power, in hopes of no conflict between the staff and …show more content…
Issue control, especially in the customer service industry, is vital for success. We were trained by those in power on what to say, how to say it, and what to do if ever questionable. If we were to violate such, there are many consequences that correlate accordingly. This, again, helps that essence of power remain strong throughout our staff. With a better understanding of the power structure in place at our workplace, let’s take a look back at the conflicted situation itself. Even with such a power structure in place, it is hard to keep workers completely satisfied when paying them the minimum wage. This is where Mason’s ambition, essentially, for the argument came about I would say. His long tenure with minimum return weighed on him for too long, and it was finally time to let it all out. With this in mind, I knew during the argument that no matter what were to happen, Mason would not be the loser of the situation. Rather, it would just leave John short handed. Given, it was important John kept his cool in the argument; no matter what Mason were to do. This “cool” state I speak of could be considered face saving. Face saving is, for the boss especially, used in occurrences as such in order to prevent further complications to the situations. For example, if John were to have lashed out at Mason and pushed the argument to far, it could have put his position of power in jeopardy.