For customer facing projects, General Tool Company uses a rigorous quality plan establishment process to make sure that projects are properly scoped, and that the customer requirements are met. The article describes one instance that one of the quality metrics, the supplier score card, helped the project stay on track. The score card was an indicator for the company that they were getting into trouble. Initiated by this indicator, the General Tool Company was able to improve the rating and strengthen their relationship with the customer.
The QPR
The QPR (or Quality Plan Requirements) is a customized document derived from customer requirements, purchase order agreements, statement of work, technical publications, customer flow-down requirements,
The QPR
The QPR (or Quality Plan Requirements) is a customized document derived from customer requirements, purchase order agreements, statement of work, technical publications, customer flow-down requirements,