The article named Servant Leadership in Organizations, it was stated that “Servant-leadership takes a further step because it encourages in followers not only intellectual and skill development, but enhanced moral reasoning capacity as well.” Chapter 12 adds on by stating that servant leadership is based on “developing their followers potentials instead of control and limit them.” Welch shows efficiency by looking after his followers and helping them grow stronger in order to help the company grow as a whole as well. It was even stated in the case study that “Welch estimated he spent at least 70% of his time on people issues, most of that teaching and developing others” (Bartlett and Wozny, 2005, p. 7). Welch is an effective team leader that spends his time taking care of his followers. An example is his creating of Six Sigma, which is a program that contain three different courses that the employees are mandated to attend. By doing so, Welch invest in his followers in order for the long term change. It was evident he cared since he, himself would travel to Crotonville twice a month to personally teach and interact with the company's …show more content…
Since the beginning of his career, Welch has shown that communication is important to him. He started by decreased the amount of sectors the information flowed through in the organization from nine to four sectors. By doing so, Welch created a more effective communication platform where miscommunication was decreased because information went through less sections. He was now able to have direct contact with each department as they would report directly to him which exhibits more effectiveness with potential confusions kept at a minimum. Another example was when he introduced a software initiative named “Work-Out,” in which as was explained in the article, a place where various employees from different departments come together to discuss and speak their minds to reach a solution or express suggestions. The article 10 traits of courageous leaders states, “Communicate openly and frequently. Keep the lines of communication open, even when you don’t know all the answers... also share information instead of hoarding it.” and Trickle up leadership states “By challenging them to challenge him [or managers in this case], Pace reinforces a culture where everyone is inspired to lead up,” which is the same idea in order to encourage followers to speak up. Welch provided such opportunities for his followers. He was able to create an environment in which the followers will be able to speak up without the fear of