There were different problems outlined in the organization overview and those included the human resources department, payroll department, employee hiring, employee training, customer satisfaction, and licensing. ABC security services is experiencing high employee turnover, and many operations managers as well as site supervisors are not taking the steps to investigate the reasons why this is happening.
For the last couple of years many issues have surfaced including the increased workload on security officers because of the constant downsizing. Many security officers are having to work overtime and working different shifts within a 24-hour period without enough rest. This trend is of course causing these security officers to function inefficient and ineffective. In addition to work overload, most of these security officers are missing hours on their paychecks.
In order to plan out a reasonable solution, ABC security services will take the appropriate leadership to provide more support first by taking in the concept that the employees are the most valuable resource and they should be treated as such. Second and …show more content…
Nevertheless, a new approach will be considered where security officers will be part of a complete protection plan. Meaning, security related resources such as electronics, video, and other security hardware will be included. Additionally, security officers could become a strong asset in maintaining strong relationship ties with clients, employees and co-workers. The truth is that security officers are the first contact of visitors, employees, contractors, vendors, and customers. Therefore, ABC security will make the effort in involving these security officers in awareness programs within the community as well as additional training in order to bring long-term
For the last couple of years many issues have surfaced including the increased workload on security officers because of the constant downsizing. Many security officers are having to work overtime and working different shifts within a 24-hour period without enough rest. This trend is of course causing these security officers to function inefficient and ineffective. In addition to work overload, most of these security officers are missing hours on their paychecks.
In order to plan out a reasonable solution, ABC security services will take the appropriate leadership to provide more support first by taking in the concept that the employees are the most valuable resource and they should be treated as such. Second and …show more content…
Nevertheless, a new approach will be considered where security officers will be part of a complete protection plan. Meaning, security related resources such as electronics, video, and other security hardware will be included. Additionally, security officers could become a strong asset in maintaining strong relationship ties with clients, employees and co-workers. The truth is that security officers are the first contact of visitors, employees, contractors, vendors, and customers. Therefore, ABC security will make the effort in involving these security officers in awareness programs within the community as well as additional training in order to bring long-term