I. Introduction
People are emotional beings with a tendency to experience and speak of conflict emotionally, or as Bodtker and Jameson put it, conflict is a fundamentally emotionally created and driven process (p.272). Galtung’s Triadic theory of Conflict Formation and Transformation is a very useful approach to analyzing conflict and managing it well in organizations. He theorizes that conflicts people have are born out of emotions we have towards certain events. His theory points out that attitudes, behaviors and contradictions are three elements that are always present in conflict and all parties in the conflict are aware of the elements. This is because in order to be in conflict two parties are emotionally invested in a problem therefore …show more content…
Being that Galtung says behavior is the most obvious element I will start there. The behavior aspects, which he defines as involving both overt behavior and potential for aggressions, in this conflict formation are Dave using all the resources at an alarming rate that our budget can’t keep up with, inciting fear in prospects, telling prospects they are wrong and telling co-workers he thinks management is stupid for attempting to put parameters around use of sales literature and giveaways. To put it more simply, he won't work within company procedures which could affect what some might consider our ethical …show more content…
It's more important to get to the bottom or root of a conflict by assessing the attitudes, behaviors and contradiction elements that are present if conflict is present. It's making me see that resolving this one issue is not my goal; my goal needs to be much larger, finding the root of this conflict and learn how to hear one another. I need to be attentive to the possibility that some of my preconceived ideas about why we are in conflict are incorrect if we are going to transcend this
People are emotional beings with a tendency to experience and speak of conflict emotionally, or as Bodtker and Jameson put it, conflict is a fundamentally emotionally created and driven process (p.272). Galtung’s Triadic theory of Conflict Formation and Transformation is a very useful approach to analyzing conflict and managing it well in organizations. He theorizes that conflicts people have are born out of emotions we have towards certain events. His theory points out that attitudes, behaviors and contradictions are three elements that are always present in conflict and all parties in the conflict are aware of the elements. This is because in order to be in conflict two parties are emotionally invested in a problem therefore …show more content…
Being that Galtung says behavior is the most obvious element I will start there. The behavior aspects, which he defines as involving both overt behavior and potential for aggressions, in this conflict formation are Dave using all the resources at an alarming rate that our budget can’t keep up with, inciting fear in prospects, telling prospects they are wrong and telling co-workers he thinks management is stupid for attempting to put parameters around use of sales literature and giveaways. To put it more simply, he won't work within company procedures which could affect what some might consider our ethical …show more content…
It's more important to get to the bottom or root of a conflict by assessing the attitudes, behaviors and contradiction elements that are present if conflict is present. It's making me see that resolving this one issue is not my goal; my goal needs to be much larger, finding the root of this conflict and learn how to hear one another. I need to be attentive to the possibility that some of my preconceived ideas about why we are in conflict are incorrect if we are going to transcend this