Foxtel Case

Decent Essays
3.0 Discussion and questions asked:
In order to get the more insight about the scenario and in hope of getting the right solution to the conflict, manager of the sales department (D2D campaign, Foxtel) Mr. Sumit Vishal was interviewed on 1st May2015 at 11 am.
Q: What was the reason for closing down D2D campaign of Foxtel? Was it Salmat’s decision or Foxtel itself?
Ans: Foxtel and Salmat have been talking for a long time over this issue approximately over a year. Salmat was handling this campaign in most of the areas of Australia but it was not making much profits rather was just being at par in terms of money making, thus, finding it hard to sustain ,it opted out from the campaign. Foxtel had three options, first to increase money, second to give this campaign
…show more content…
Once there was a time when knocking was allowed up till 10 pm. That was the golden era for sales as one could get hold of the interested customers in their own time when they were free from all kinds of daily chores. But know as timings are shortened to 6p.m., the potential customers are not available as they are at work. Most of the time the decision maker is not available, which leads to the loss of a sale. The fines related to the compliance policies are also so much that the one fine can be up to 50,000 dollars for individuals going up to millions for companies.
Q: Can you share any experience with us in whom Salmat has to go through the ACL compliance procedure or had to face the fines?
Ans: As Salmat is dealing with so many products it was charged with million-dollar fine for origin. In case of Foxtel there were no major compliance issues. But I can share a recent experience- A new sales contractor was working in the field. While knocking someone’s door he put his foot on the wet concrete, which was laid down on the driveway of a customer. Thus, Salmat had to pay nearly 4 to 5 thousand dollars for that.
Q: Do you see any future in D2D

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