To test a problem statement, the five problem restatement techniques are used. The five techniques are paraphrase, 180-degree, broadening the focus, redirection and why ask why. The first technique paraphrase is used to restate the issue using different words. The paraphrase statement should be different from the original statement, but state the same issue. This will allow the problem to be reviewed by different viewpoints. (Jones, 1998) The paraphrased statement for the titles on hold problem is “The Title Services and Support Department is not hitting the goal of no more than 20.00% of than titles placed on hold for more than 5 business days for missing odometer statements and the goal of 1.20% average number of titles placed on hold.”
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To effectively analyze an issue or problem all ideas must be accepted at any time from any source from the beginning of the process to the end of the process. (Vaughn, 2007, p. 70) There are four commandments of divergent thinking. They are, the more ideas the better, build one idea upon another, wacky ideas are ok and don’t evaluate ideas. (Vaughn, 2007, p. 70-71) This type of thinking technique can lead to finding new and practical solutions to any issue or problem. Divergent thinking allows a large number of ideas to be generated, is not time consuming, promotes the team to be involved and to be enthusiastic, and allows all to voice their ideas without being …show more content…
Convergent Thinking
Convergent thinking is a thinking technique in which ideas are examined for logical validity. (Collins English Dictionary, n.d.) Some ideas generated from the divergent thinking may not be workable ideas or more than one of the ideas could be used to solve the problem or issue. Before the best idea can be decided the list must be first objectively evaluated. Any unusable idea should be eliminated. The remaining ideas should then be grouped by theme or category. (Vaughn, 2007, p. 110) The grouping determines what information is needed to evaluate the solutions and if the information can be used for more than one solution. The final step is to set a priority for each solution. The priority should be based on cost, likelihood of success, or ease of evaluation. (Vaughn, 2007, p.
To effectively analyze an issue or problem all ideas must be accepted at any time from any source from the beginning of the process to the end of the process. (Vaughn, 2007, p. 70) There are four commandments of divergent thinking. They are, the more ideas the better, build one idea upon another, wacky ideas are ok and don’t evaluate ideas. (Vaughn, 2007, p. 70-71) This type of thinking technique can lead to finding new and practical solutions to any issue or problem. Divergent thinking allows a large number of ideas to be generated, is not time consuming, promotes the team to be involved and to be enthusiastic, and allows all to voice their ideas without being …show more content…
Convergent Thinking
Convergent thinking is a thinking technique in which ideas are examined for logical validity. (Collins English Dictionary, n.d.) Some ideas generated from the divergent thinking may not be workable ideas or more than one of the ideas could be used to solve the problem or issue. Before the best idea can be decided the list must be first objectively evaluated. Any unusable idea should be eliminated. The remaining ideas should then be grouped by theme or category. (Vaughn, 2007, p. 110) The grouping determines what information is needed to evaluate the solutions and if the information can be used for more than one solution. The final step is to set a priority for each solution. The priority should be based on cost, likelihood of success, or ease of evaluation. (Vaughn, 2007, p.