GAP Outlet: Mastering The Fitting Rooms
You landed a job as a Sales Associate at Gap Outlet, congratulations! The three tips I will give you are: 1. wear comfy shoes, 2. have patience, and 3. get to know the fitting room area. Part of your new job is working the fitting rooms. It does not sound bad but it is also not as easy as it sounds. The highlights of your day will be to greet, open and close doors, answer the phone and process/ get clothes ready to go back out to the floor. Fitting rooms are a walk in the park on slow days, but can be a walk in a tornado when busy.
Get to know your surroundings in the fitting room. it will make things much easier. You are in the front of a long hallway with eighteen fitting rooms, ten on one side and …show more content…
I cannot stress enough how many times they get lost. The restroom is an automatic lock and the rooms are to be kept closed and locked when not in use during business hours. The tags are to be put on the door handle of an occupied room; you would not like to be walking in on anyone.
A regular day in the fitting rooms is quite simple. A shopper is coming to you for a room. greet them and kindly walk them to a room. Always knock even if the room does not have a tag. Sometimes a tag falls or was not placed and someone could be in the room. Unlock the room and let the person know you are there to help. Once the shopper is done ask if they have any “no’s” you can take from them and thank them. Most of the day is spent walking back and forth from the long hallway to the go backs area. This is where your comfy shoes come in handy.
Remember, a positive attitude equals a positive day. Kill them with kindness and do not let people’s bad vibes get to you. Like Len Markidan, Groove Customer Service blogger, once said: “customer servicing is not an easy task.” Your patience will be needed when handling customers and dirty fitting rooms, but “the worst thing you can do… is lose your cool”(Markidan). Just hold your tongue when …show more content…
This is Lizbeth, how may I help you?” Never answer saying, “hey” or how you would answer your personal calls. It will sound unprofessional. Being on the phone with someone requires clarity. You might not be able to understand them or they might not be able to understand you or they might just be rude. In these situations “be respectful” and treat them kindly, “don’t treat [the] customer like [a] [child]” (Len
You landed a job as a Sales Associate at Gap Outlet, congratulations! The three tips I will give you are: 1. wear comfy shoes, 2. have patience, and 3. get to know the fitting room area. Part of your new job is working the fitting rooms. It does not sound bad but it is also not as easy as it sounds. The highlights of your day will be to greet, open and close doors, answer the phone and process/ get clothes ready to go back out to the floor. Fitting rooms are a walk in the park on slow days, but can be a walk in a tornado when busy.
Get to know your surroundings in the fitting room. it will make things much easier. You are in the front of a long hallway with eighteen fitting rooms, ten on one side and …show more content…
I cannot stress enough how many times they get lost. The restroom is an automatic lock and the rooms are to be kept closed and locked when not in use during business hours. The tags are to be put on the door handle of an occupied room; you would not like to be walking in on anyone.
A regular day in the fitting rooms is quite simple. A shopper is coming to you for a room. greet them and kindly walk them to a room. Always knock even if the room does not have a tag. Sometimes a tag falls or was not placed and someone could be in the room. Unlock the room and let the person know you are there to help. Once the shopper is done ask if they have any “no’s” you can take from them and thank them. Most of the day is spent walking back and forth from the long hallway to the go backs area. This is where your comfy shoes come in handy.
Remember, a positive attitude equals a positive day. Kill them with kindness and do not let people’s bad vibes get to you. Like Len Markidan, Groove Customer Service blogger, once said: “customer servicing is not an easy task.” Your patience will be needed when handling customers and dirty fitting rooms, but “the worst thing you can do… is lose your cool”(Markidan). Just hold your tongue when …show more content…
This is Lizbeth, how may I help you?” Never answer saying, “hey” or how you would answer your personal calls. It will sound unprofessional. Being on the phone with someone requires clarity. You might not be able to understand them or they might not be able to understand you or they might just be rude. In these situations “be respectful” and treat them kindly, “don’t treat [the] customer like [a] [child]” (Len