Today, I began my first day in the insurance/billing office observing two ladies call insurance companies and different patients to check their insurance benefits. First, I started off helping them file some invoices, consent forms, and verify benefits for certain procedures. Also, I got to go through old patient files to check for the patients that did or didn’t have a procedure done. After lunch, I started putting together patient information packets and prenatal care packets. Overall, I think today was a slow day for the office because a provider is out sick, one employee ended up getting fired, and two LPNs are sick. So, I have been told that I will be needed this week to help out in other areas of the office besides the billing/insurance
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Towards the end of the day, I got to observe the step-by-step process of how they prepare their office’s bank deposit, then I went to help shut down exam rooms. Besides having Hispanic day on Wednesdays where the interpreter is in the office, a breast feeding class is offered by the practice, which I think is a wonderful benefit to mothers wishing to feel their babies in a natural way! Anyhow, I don’t have much more to share about my day today because of the office being a little more on the slow side, but tomorrow and Wednesday should be more interesting.
FEBRUARY 14, 2017
Today, in the insurance/billing office, I got to listen in a couple calls to patients. Also, I got to call a patient to schedule a follow-up postpartum appointment! Fortunately, the call went much smoother than I thought it would! As I was about to end the call, the patient agreed to an appointment time and let me know she was thankful to me for calling. Another thing I got to do was put together PHI packets for established yearly patients to fill out when they come in. After lunch, I got to see several insurance claims be filed, which were paid all but one. I noticed from one office
Towards the end of the day, I got to observe the step-by-step process of how they prepare their office’s bank deposit, then I went to help shut down exam rooms. Besides having Hispanic day on Wednesdays where the interpreter is in the office, a breast feeding class is offered by the practice, which I think is a wonderful benefit to mothers wishing to feel their babies in a natural way! Anyhow, I don’t have much more to share about my day today because of the office being a little more on the slow side, but tomorrow and Wednesday should be more interesting.
FEBRUARY 14, 2017
Today, in the insurance/billing office, I got to listen in a couple calls to patients. Also, I got to call a patient to schedule a follow-up postpartum appointment! Fortunately, the call went much smoother than I thought it would! As I was about to end the call, the patient agreed to an appointment time and let me know she was thankful to me for calling. Another thing I got to do was put together PHI packets for established yearly patients to fill out when they come in. After lunch, I got to see several insurance claims be filed, which were paid all but one. I noticed from one office