I was bored quickly with that task, so I would read medical terminology books as well as other educational material when taking a break from the packets. I didn’t get to shadow the scanners very long. Rita showed me how, and why. She then, had me enter a couple. I caught on quickly, and liked doing the scanning. I believe that scanning was my favorite of all the different job shadowing. The clerks meeting that I attended was very interesting. It consisted of leads, management, and clerks, and of course the assistant director, Mr. Barlage. The issues addressed were how to process and who to direct patients to when certain issues came up. Leads are responsible for a monthly clerk audit. Leads go into the system and double check that the information was entered correctly and if there are a concerning number of issues. This is addressed in the meetings because the audits are like production and they strive to get the numbers up. Mr. Barlage really pushes that the veterans are top priority and says quite a bit of the same information that was stressed in my classes this semester. I was in several meetings with him and he was very inspirational and uplifting. I was shadowing clerks that week. I compared programs that they could get into, to what I could get …show more content…
I liked the HBA job and Tonda had me take all the education that was required for HBA job. All 16 modules I believe. 85% was the passing requirement and I made a 91%. Took me two and a half weeks to accomplish this. Tonda also had me to present the veterans benefits because she had a teleconference at the same time. Dorothy sat in for support and to answer any questions that I couldn’t. Dorothy said that I have done good, she also told me that Diane is retiring next year and to get my butt in there. Tonda was good at pushing me out of my comfort zone. Over all this was a great experience for me. I have never worked in a public office atmosphere. I sent out thank you notes to some of the departments that I shadowed and their replies made me feel like I belong there. I also sent Carrie a thank you note when I sent her the last two minutes that I had to type up and she gave me a letter of recommendation. Couldn’t ask for a better group to learn under. Even if they were all 10 years younger. I still have 15 more years before I can retire. I am not giving up. I will work on my journal for their resume, and keep an eye on government jobs. I would enjoyable select VA for internship