1. Describe your work experience with award packaging.
Award packaging is when the student’s cost of attendance and needed funds to attend a school are calculated to determine what award they’re eligible for (Pell grant, scholarships, work-study program, or student loans). I am familiar with award packaging from working at Brookhaven College Financial Aid Office, but no work experience.
2. Please describe a difficult customer service situation that you have experienced and what actions you took to satisfactorily resolve it.
A student came to the Financial Aid Office to check her financial aid status. She was very upset about financial aid not paying for her classes and the payment was due the exact same day she visited our office. Student grumpy stated …show more content…
6. Do you have experience with making Financial Aid presentations?
I am very familiar with financial aid presentations. As a student and employee, I have attended several financial aid presentations and have assisted co-workers with their financial aid presentation.
7. How do you handle situation that arises where you may not agree with another co-worker?
To handle a situation that arises where my co-worker and I may not agree, I would respectfully hear their opinion without focusing on who’s right or wrong. My main focus would be more on what is best for the student and SMU’s financial aid office.
8. An Advisor is suddenly ill and out of the office for two weeks. How do you assist with their caseload? To assist with the advisors caseload, I would schedule one to two hours to work on the suddenly ill advisor’s most urgent caseloads first then continue working on my assigned caseload.
9. Have you reviewed/completed any type of queries/reports in your current/previous
Award packaging is when the student’s cost of attendance and needed funds to attend a school are calculated to determine what award they’re eligible for (Pell grant, scholarships, work-study program, or student loans). I am familiar with award packaging from working at Brookhaven College Financial Aid Office, but no work experience.
2. Please describe a difficult customer service situation that you have experienced and what actions you took to satisfactorily resolve it.
A student came to the Financial Aid Office to check her financial aid status. She was very upset about financial aid not paying for her classes and the payment was due the exact same day she visited our office. Student grumpy stated …show more content…
6. Do you have experience with making Financial Aid presentations?
I am very familiar with financial aid presentations. As a student and employee, I have attended several financial aid presentations and have assisted co-workers with their financial aid presentation.
7. How do you handle situation that arises where you may not agree with another co-worker?
To handle a situation that arises where my co-worker and I may not agree, I would respectfully hear their opinion without focusing on who’s right or wrong. My main focus would be more on what is best for the student and SMU’s financial aid office.
8. An Advisor is suddenly ill and out of the office for two weeks. How do you assist with their caseload? To assist with the advisors caseload, I would schedule one to two hours to work on the suddenly ill advisor’s most urgent caseloads first then continue working on my assigned caseload.
9. Have you reviewed/completed any type of queries/reports in your current/previous