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Fedex Workers Compensation Case Study

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Overall, I continue to have a favorable view of Protective’s claims operation and their management of the FedEx Workers’ Compensation program. My review found the claims well managed and reserved to a satisfactory level. Claim teams are appropriately structured, averaging one claim supervisor for every three adjusters. Claim supervisors have no working caseloads restricting their responsibilities to managing their adjusters and their assigned claims inventory. Case loads are ideal averaging 120 claims per adjuster and their claim teams are supported by several resource units (Nurse Case Managers, Resolution & Subrogation).

Protective’s Claims Operation is viewed as slightly better than average with expectation that they will have a positive

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