Fedex Strategic Planning Essay

6192 Words Mar 21st, 2011 25 Pages
Using GIS in Strategic Planning and Execution at FedEx Express
Jacquelyn Haas, FedEx Services Jeff McLeod, FedEx Express Rick Dezemplen, FedEx Services Rodney Conger, ESRI

Abstract ESRI GIS technologies are being used at FedEx Express to solve complex business problems in both the planning and execution of the daily delivery process. The application of spatial data at FedEx is unique in that it is being used to support several mission critical, multi user applications and processes worldwide. Spatial data is being implemented within the organization for use in decision making for the routing and scheduling of thousands of pickup and delivery vehicles on a daily basis. It is aimed at minimizing costs such as mileage, overtime of
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FedEx Express uses a global air and ground network to speed delivery of time sensitive shipments, usually in one to two business days with the delivery time guaranteed. FedEx Express handles approximately 3.4 million shipments each day in more than 220 countries and territories, including every address in the United States. The transportation fleet at Express consists of 660 aircraft and 42,000 motorized vehicles used for delivery of these shipments. There are 1083 stations (692 U.S. and 391 outside the U.S.) that are responsible for the pickup and delivery of the majority of shipments to and from our customers. Within the U.S., FedEx Express offers a wide range of shipping services for delivery of small packages up to 150 pounds each. Express offers multiple next business day delivery options as well as 2 or 3 business day delivery options. International express delivery is guaranteed to more than 220 countries and territories, with a variety of time definite services to meet distinct customer needs. FedEx Express offers same day or next business day pickup of customer shipments as well as dropoff points at numerous locations within the FedEx system. Delivery commitment times for all of the express services are based upon the destination zip code. For example, Priority Overnight service commitments for packages shipped within the U.S. can be 10:30 am, noon, or 4:30 pm depending on the destination’s service area

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