Feasibility And Quality Of Service Routes Of An Environmental Services Company
This case study describes how DMAIC (Define, Measure, Analyze, Improve, and Control) was used to enhance the feasibility and quality of service routes of an Environmental services company, thus increasing user satisfaction and return on investment (ROI) on the routing software. The company runs all over the United States and provides collection, processing, recycling and disposal of hazardous and non-hazardous materials for industrial and automotive customers.
The service orders are fed into the TMS, Branch manager finalizes the route sheet generated by the TMS and the service representative executes the service route and updates the system.
Two issues were identified:
• Improve the route review process
• Improve the route quality Two goals were identified:
• Improve the process of estimating route feasibility by reducing the number of changes to the finalized route by at least 20 percent.
• Improve estimates of speed and distance for the service route by at least 20 percent.
Improve Route Review Process:
The software generated the service route in the form of a route sheet that would be reviewed and finalized by the branch managers and then given to the service representatives for review and execution. Sometimes there are changes made to the routes by the service representatives to the finalized route, but this was inconvenient and time consuming.
Improve Route Quality:
The Branch and customer…