Family Health Case Study

842 Words 4 Pages
Introduction: Family Health is a Federally Qualified Health Center (FQHC) network that is currently serving over 80,000 patients at its 26 practices in New York. They are mainly involved in providing care services along with behavioral health, dental, women’s health and other special care. In short, it provides a one-stop shopping which is tailored and coordinated as per the needs of the patients.
One of their mission is to provide care to medically deprived and vulnerable society. Mainly, homeless, underinsured, uninsured, HIV affected people and people with undocumented immigration. They are the leaders in health IT and was an early adopter of EHR. Not only did they adopt EHR, they were early adopters of patient portal and mobile technology.
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Meaningful use is basically making use of electronic health record (EHR) technology to improve quality, safety, efficiency and reduce health disparity, they are involved in engaging the patients and family, improving care co-ordination among public and population health and maintain privacy and security of patient information. [1] The ultimate aim of meaningful use is to improve better clinical outcomes as well as population health outcomes, empower people, increase transparency and efficiency and for to have strong data on health systems.
Patient engagement as stated in the HIMSS is when patient and providers work together to improve health. [2] HIMSS further state that providers e-connect with patients and families via patient portal adoption, secure messaging, social media and other technologies which helps in increasing patient engagement.
The institute adopted the patient portal in 2007. This was done by introducing the Epic MyChart, MyHealth. The Spanish version was available in
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They believe that clinical summary is an important tool for patient engagement. As mentioned in the case study, Dr.Calman likes to read the notes to the patients and the patients likes it too. Ruth Lesnewski, MD says that such summaries can really help in building personal connection with patients. Such efforts taken will eventually lead to patients who are accountable for their own health.
Though there are challenges, there are solutions developed by the institute to tackle the problems. For example, patients are not open to print outs of their summary, but every patient likes reviewing their summary. The clinical summaries are not readily available to the doctors, but the solution to the problem is by having printers in or near exam rooms. Patients with low literacy may not understand information in the patient portal. In such cases, pictorial views are used to make them understand when they need to take the medicine. The institute works towards providing relevant information during a clinical visit and not just overload patients with

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