Theses factors include: an informed and involved patient and family, receptive and responsive healthcare professionals who focus not only on the disease, but also on knowing the patient, and a well-coordinated and well-integrated healthcare environment that supports the efforts of all parties involved (Epstein, Fiscella, Lesser, & Stange, 2010). Change begins with education. To start, continuing education should be provided to all providers and clinic personnel on establishing a patient centered care model, including education on: collaborating with patients and families in care decision making, culturally responsive practice and collaborating with patients and families to develop goals and action plans for the self-management of chronic diseases. This education should be made a mandatory part of staff and clinician annual continuing education. Next, educational programs should be made available to patients and families. These could be in the form of webinars, seminars or monthly gatherings to discuss patient centered care and how patients can take an active role in their health. The implementation of programs that recognize and reward staff and providers who are role models for patient centered care would encourage others to strive to do the same. Patients and families should be encouraged to contact the local Ochsner hospital to find out how they can become more. They should offer to start and participate in a …show more content…
I learned that patient and family centered care is becoming the accepted model in healthcare and that it has been associated with improved disease-related outcomes, as well as quality of life. I learned that the patient and family centered care model is centered on four core concepts: dignity and respect, information sharing, participation and collaboration. I learned that Ochsner, as an organization, has taken impressive steps toward implementing a patient and family centered care model, with the implementation of EPIC electronic medical record and the MyOchsner patient portal. I also learned that Ochsner still has a long way to go, patients and families are currently not involved the formation of policies or the implementation of programs. I learned that Ochsner has a long way to go in allowing more patient and family involvement in committees, work groups and advisory councils. Prior to this assignment I had never heard the term meaningful use, as it relates to healthcare technology. I now know what it is, and have a basic understanding of what it entails and why it is used. The patient and family centered care model is implemented through trial and error, we are constantly improving and learning from our