Further while considering service employees, the individual employees should appraise the situations in a way that cause them to actually feel. It could be either positive or negative situation. Hence it is expected to act positively even in a negative situation. For …show more content…
This is a variable commonly researched together with job satisfaction, but has also been a variable that has received its own amount of attention in the literature. Performance has been defined as the value an organization can expect from discrete behaviors performed by an employee over time. by Motowidlo, Borman & Schmit. Furthermore they defined performance into two distinct areas
a. Task performance - have a specific JD an involves converting material into end products
b. Contextual performance - constitutes to behavior that contributes to organizational effectiveness through its psychological, social, and organizational context of work”
Brooks noted that companies with low turnover improved job performance and had higher profits than companies with high turnover rates. One might conclude that when employees work hard for an organization and perform their jobs well, the organizational results are more likely to be superior. Employee satisfaction and organisation …show more content…
Consequently there would be several factors which influence organisation performance. Few of the key indicators of an organisation performance would be cost management, product profitability, profit and both the employee and the client satisfaction says Cajnko, Treven and Tominc (2014). Similarly they have identified that the employee’s satisfaction is complex concept. However numerous studies have been conducted in order to identify the factors which would influence the employee satisfaction. Employees are unique to each other thereby when one individual is in the satisfactory level one might have reached the level of dissatisfaction.
In comparison Barsade and O’Neill (2013), has argued that stating the employees who felt that their working environment is loving and caring they are compelled to perform better. They would report high level of satisfaction and also teamwork. These types of positive culture would create a direct impact on the employee and thereby it could help the organisation to gain positive