Explain the Role of Effective Communication and Interpersonal Interaction Within a Health and Social Care Setting

4833 Words Feb 22nd, 2016 20 Pages
Explain the role of effective communication and interpersonal interaction within a health and social care setting

Ellena Hall

Figure 1
Figure 1

Contents Page: Page 3: Introduction Pages 4-7: Main Text Pages: 8- 9 Conclusion

Page: 10 Definitions

Page: 11 Bibliography


I am writing this report to inform year 11 students about effective communication which can be used during work placement in a health and social care setting. This is due to concerns of students being nervous on arrival of work placement and communicating with patients/service users when they start the course. Therefore this report is to help prepare them with different forms and techniques of effective communication and
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This is all linked in with gaining key skill in order to be effective with interpersonal interaction with service users/patients, this is when people exchange information, feelings, and meaning through verbal and non-verbal messages, however is mainly done face-to-face. However, communication can be easily misinterpreted for many reasons such as; clarity as if someone is mumbling or not pronouncing their words correctly then this creates problems as and when communicating due to being unclear this could therefore go on to create greater problems within communication between groups and individuals to only that but if you rush when communicating the information then becomes unclear and hard to follow , accent this is due to accents creating misunderstandings and therefore can lead to lack of relationship formations, double meanings e.g. pump – shoes, bike pump, phrases people may not get e.g. bull in a china shop, culture etc… This is why effective communication is essential as and when communicating.

Main Text:

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Figure 2
Communication has many forms and skills, some of which we don’t realise this is due to it being so natural and using them every day. Though the form which we use and the skills which we practice are dependent upon the context

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