Explain Stretegies to Overcome Barriers to Effective Communication

1393 Words Dec 17th, 2011 6 Pages
Health And Social Care(Communication)
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btec national diploma in health and social care level (1C) | Unit 1: Developing effective communication in health and social care | P4: explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. | | | For this question I am going to explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

There are many different strategies can be used to overcome barriers of communication in a health and social care settings:

1. Building relationships and appropriate verbal and non-verbal communication.

It is very important
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5. Learn Assertive Skills
Assertive behaviour is where a care worker is in control of their own actions, it is a balance of an appropriate expression of your own need while understanding the needs and rights of others, therefore not behaving aggressive (anger) or submissive (fear) in a care environment as both emotions will have an effect on others and a possible short or long term affect on you. Being assertive will help to challenge how other people feel about you. Assertive behaviour in a person listens and shows respect to others, tries to solve problems, aiming that no one needs to lose, negotiating (come to an agreement) with others and maintaining a clear, calm voice. An assertive person is able to: * Understand the situation they are in. * Control their personal emotions and remaining calm. * Use the right non-verbal assertive behaviour including varied eye contact, relaxed facial muscles, looking 'in control', keeping hands and arms by their side. * Use the right words and statements in any situation.
If a care worker were to act aggressive, this is where they somehow threaten someone, put them down or make them feel inferior to you. This type of behaviour has long and short term affects; the short term affects are that you are releasing some emotions that have been building up or getting some sense of power. Whereas the long term affects may lead to you feeling guilty and over apologetic,

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