Explain how continuous improvement models, knowledge management systems, quality systems and sustainability principles can be incorporated into business systems.
Continuous Improvement Models
To close the gap between actual and desired performance, decisions need to be made. Decision making involves making a selection from among alternative courses of action. Implementation and evaluation of the implementation provide feedback into the next cycle of group decision making.
Effective problem solving and decision making processes follow an ordered format, requiring you to:
1. Examine the current situation, in measurable terms, to discover or identify the discrepancy (this could be a problem, issue or opportunity).
2. Diagnose symptoms …show more content…
Using the continuous improvement cycle, organizations improve competitiveness, effectiveness, efficiency, and flexibility while actively interacting with customer groups to determine their needs and expectations. Customer focused work cultures recognize that as customer relationships are vital to success, the customer is actually driving the organization. If you do not provide what the customer expects someone else will.
Statistical Process Control (SPC): SPC might aid in identifying areas for future improvement. It involves using statistical analysis to identify process variation.