In October of 2015, Experian North America, which is a global information services group that operates as a credit monitoring company, revealed that over 15 million social security numbers and other proprietary information had been exposed due to a two year security breach of their computer systems. The breach affected several millions of T-Mobile customers. T-Mobile’s CEO quickly responded with an open letter to their customers, informing them of what had happened, expressing his displeasure for the incident and his dedication to ensuring that this issue is rectified by offering credit monitoring for two years.
As a leader, I would want to learn what can be done to anticipate and prevent incidents like this from happening in the future.
As a leader, I would want to learn what can be done to anticipate and prevent incidents like this from happening in the future.