The new family should be welcomed to the service in a warm and inviting manner. Staff should be aware that Indigenous families may feel more comfortable in attending the centre in groups and that they have a complex family structure that heavily involves elders. The older woman maybe the child’s grandmother and she maybe accompanied by either the biological mother or ‘aunties’ that make up their community. Staff should understand Indigenous people and their need to make shared decisions about children. During the enrolment process, if the child looks sick, it should be assessed if the child is well enough to attend the service that day. If the child is ok to stay, the condition of the child should be monitored and documented. As many medical
