Strengths:
Bria greets the client in a polite and a professional tone.
She does a good job digging deep regarding how the client obtained the promotion.
After holding, she offers to follow up with the client to confirm the promotion. She is sure to verify the client's phone number and the turnaround time.
Prior to ending the call, she inquires if the client has any further questions or concerns.
Inch:
CRD- Bria does not provide the CRD to the client prior to verification. We should be sure to provide the CRD for compliance reasons.
Bria greets the client in a polite and a professional tone.
She does a good job digging deep regarding how the client obtained the promotion.
After holding, she offers to follow up with the client to confirm the promotion. She is sure to verify the client's phone number and the turnaround time.
Prior to ending the call, she inquires if the client has any further questions or concerns.
Inch:
CRD- Bria does not provide the CRD to the client prior to verification. We should be sure to provide the CRD for compliance reasons.