Challenges With Diversity Case Study: Marriott

Improved Essays
Challenges with Diversity:
Undoubtedly, diversity has played an important role in Marriott’s growth. However, it does become a challenge to organize such a diverse workforce while maintaining high morale. This dilemma is compounded with the attempt to keep employees interested and engaged in their daily tasks.
Careful hiring: According to a recent article in Hotelsnewsnow.com, the President and Managing Director of the Middle East/Africa regions for Marriott International said that the biggest challenge faced by hotels, second to geopolitics, is managing their human capital. With operations predicted to double in the Middle East by 2020, Marriott will need to increase the workforce substantially. Another significant problem is the continuing
…show more content…
There is no doubt about how well Marriott values its employees. Their policies and retention rates speak for themselves.
Job satisfaction: This plays a vital role as it encourages a positive atmosphere and keeps employees emotionally connected to their tasks. A positive work environment also allows for employees to be attached, both physically and emotionally, to their jobs which ensure optimum levels of job satisfaction. It is a proven fact that employees who have attachments to their respective companies yield top quality results. Marriott hires from internal resources which give opportunities for employees to grow within the company and hence results in further job satisfaction.
Leadership Styles: There are two common styles of leadership. The first of the two styles is known as transactional leadership; this concept focuses on an exchange of ideas between those in leadership positions (Team Leaders) and those carrying out the operations (Followers). The second is known as transformational leadership. This format focuses on the company profit while also nurturing strong emotional connections between employees. While Marriott seems to follow a transactional leadership, they should try to mix transformational leadership as well, to achieve a higher employee engagement to maximize efficiency in
…show more content…
In our personal experiences, we have seen that employees who are underpaid according to their efforts or who are not provided appropriate opportunities for growth end up leaving the company. Employees who are rewarded in relation to their efforts remain committed and encouraged to work well and may even take on additional responsibilities. Leaders are responsible for ensuring that people are rewarded according to their efforts. In some cases, employees are even willing to accept lower wages as long as they are appreciated for their efforts and given a chance for personal

Related Documents

  • Improved Essays

    Long-term process goals: (subheading) Steadily attract qualified applicants throughout the year and build long-term relationship, despite competition Hire qualified applicants that are customer-centric, leaders of the future, self-motivated, and embody the company's values. Hire applicants who share the company’s values and retain them (hiring those having high potential for advancement in the organization) Continuously satisfy their employee needs, in an effort to retain top performing employees and maintain low turnover rates. Short-term process goals: Hire or internally promote for all appropriate positions minimum 30 days before a new location opens, in time selection, training and development. Continuous attraction of applicants…

    • 606 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    Employers can benefit from being transparent about their compensation philosophy and having an official pay strategy” (SHRM, 2015). Based on many factors, including the company’s financial status and employee talent requirements, the compensation philosophies are established by a collaborative effort with HR and senior leadership. A successful compensation philosophy supports the organization’s strategic plans, mission, and culture (SHRM, 2015). When considering the A.P. Moller-Maersk Group study, Maersk established a compensation philosophy that would encourage quality, high performing talent to stay with the organization.…

    • 868 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    In the article “Building Diversity in Organizations”, it presents a human service organization that was worrying about the lack of diversity for the higher rank. This organization had a diverse of people as clients and staffs; however, the board was lacking the idea of diversity. When I was interning at the Arc of the Triangle, my supervisor had stated that they were struggling to have a diverse group of people on the board. On the board, they had people with different occupations, but not age and ethnicity.…

    • 300 Words
    • 2 Pages
    Decent Essays
  • Decent Essays

    The United States the Securities and Exchange Commission approved rules addressing corporate diversity where publicly held corporations will need to disclose the consideration of diversity initiatives applied in the nomination of board directors. For practical purposes, many of the anti-discrimination initiatives implemented by U.S. corporations must be internally motivated (Collins, 2012). Another initiative is the equal pay for men and women, which has been a critical issue around the world. In January 2009, President Obama signed the Lilly Ledbetter Fair Pay Act to supplement existing pay equity legislation. Under the Act, the statute of limitations in which to bring an equal pay discrimination claim resets after each discriminatory paycheck…

    • 146 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Diversity In Business

    • 1194 Words
    • 5 Pages

    Diversity is an important trait in a business or your life in general. There are very many reasons as to why this is a true statement. Diversity is a range ofor different things or a variety. It could be a very beneficial trait to have but could also be very hard to find that trait, especially when you live in the same environment for a long period of time. There are a few ways to explore and find this part of you, but many cannot.…

    • 1194 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Managing Diversity

    • 1611 Words
    • 7 Pages

    We are unique in that the business is a Christian non-profit and one of our focuses is diversity. As a result, our team currently has a wide generational range, varying educational backgrounds, and 18 different nationalities represented. Interestingly enough, our affinity for diversity does not exclude us from having problems managing diversity. It actually is the cause of our diversity problems. With a diverse staff come many differing backgrounds, traditions, norms, and understandings, and these differences require our team members to regularly experience, initiate and practice change.…

    • 1611 Words
    • 7 Pages
    Improved Essays
  • Improved Essays

    Introduction This paper will focus on the sustainable aspects of Marriott International, the issues this organization faces in its daily operations and with meeting ecological operations in around the world across all of their brands. Marriott International is an iconic brand within the hospitality and tourism industry that includes 18 brands with nearly 4,000 properties around the world (Marriott.com, 2015). Marriott Corporation (became Marriott International in 1993) was founded by J. Willard and Alice Marriott in 1927 when they started a small root beer stand in Washington D.C. which developed into a chain of family restaurants by 1932, and they opened their first motel in 1957 (Wikipedia, 2015). Tourism Operation Marriott are leaders in…

    • 1126 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    The Marriott is a large hotel chain that incorporate a lot of different amenities and prices that should suit most stakeholder’s needs. One of the things that can be appreciate from the Marriott is how they treat their employees and their family and friends. Another factor that can be appreciate by stakeholders is Marriott being a global hospitalities company. This means that stakeholders can be anywhere in the world and travel to more 122 countries and territories to book a stay with Marriott. Marriott vision is “to be the world’s best travel company’’…

    • 759 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    In a workplace, there is a collection of different cultures and ideas. A business that is diverse, the dimension of diversity can impact the company either positive or negatively. In that environment, there are cultural differences, race, age, gender, mental or psychical disability, attitudes and behavioral difference, that is characterize as the primary dimension. Regardless the different background and personalities if a company has an open mind these characteristics can work together.…

    • 451 Words
    • 2 Pages
    Improved Essays
  • Superior Essays

    The plans could start positive relationships between employee perceptions of pay for performance and satisfaction with pay, which of course would increase retention. Several studies suggest that individuals are more attracted to organizations with pay systems that rewards the individual employee for his or her own merits rather than group efforts. With the increased attractiveness of the company the quality of potential employees would potentially increase. 4) To realize the effects of their efforts for the use of pay-for-performance plans a company must adhere to several conditions. The most important condition is defining performance.…

    • 885 Words
    • 4 Pages
    Superior Essays
  • Great Essays

    Summarize the relevant background information from the case. Company recognition and customer service awards are great evidence of success in quality. With the vision of “inspiring life’s most meaningful journeys”, Ritz-Carlton is recognized as one of the most prestigious hotels and resorts in the world (Marriott, 2016). As the first and only hotel company to win the Malcolm Baldrige National Quality Award, Ritz-Carlton employees take pride in their renowned customer service skills.…

    • 1435 Words
    • 6 Pages
    Great Essays
  • Great Essays

    As organisations go global in their nature of work and their human resource portfolio, diversity is the key thing they are looking for. Diversity in an organisation, though with excellent benefits, can pose some serious challenges. Hence Diversity Management is one of the hottest topics of modern organisational behaviour studies. Diversity Management is a process through which we create a positive work environment by understanding and valuing each other’s differences and beliefs. Disney’s “Remember the Titans” takes oneto the chaotic period in American history and it is based on the true story of Herman Boone and his team.…

    • 1278 Words
    • 6 Pages
    Great Essays
  • Great Essays

    The Four Seasons Hotel builds one series of talents pool within the organizations, devoting to cultivate the global talents with professional knowledge to be suitable to the international hotel jobs (Michael, 2008). When one hotel of one certain country, Four Seasons Hotel will firstly consider the proper employees within the internal talents pool to allocate the international assignment, of course, the compensation and benefit for the international assignment is very attractive to ensure their employees to achieve work-life…

    • 2279 Words
    • 10 Pages
    Great Essays
  • Superior Essays

    Satisfying the employees’ essential requirements like providing clean uniforms and equipment in good condition will enhance staff loyalty, pleasure, and discipline (Gruca & Rego, 2005). Marriott urged other companies to treat their employees well so that the latter could serve customers effectively. If the manager has to enforce any policy in the business, he or she has to communicate the rules to the workers. For example, Marriott believes in his employees and offers them opportunities for professional advancement to enhance their retention and prevent staff turnover. Additionally, employees should remember that the picture they portray to the customers is important for the business.…

    • 1329 Words
    • 6 Pages
    Superior Essays
  • Superior Essays

    Case Study Portman Hotel

    • 1964 Words
    • 8 Pages

    ACTION PLAN 5. What changes will you propose to approach the problems? I would make big changes to the PV system. To start, I would make the PV team size 3 people, with each team responsible for cleaning 12 rooms and each team would have 1 team leader. The same team that has the first floor will also clean the top floor (still totaling 12 rooms).…

    • 1964 Words
    • 8 Pages
    Superior Essays

Related Topics