Background & Context Initially founded as Everett City Lines in 1893, Everett Transit is the public transit authority for Everett, Washington. This organization was created in order to help fill the transportation void of near the turn of the century. People needed a reliable way to travel from one location to another, and thus Everett Lines was born. Dissimilar from the rest of Snohomish County, who operate under Community Transit, Everett Transit operates its own city wide program.
In 1969, Everett Transit was integrated as a department within the City of Everett. Everett Transit currently employees just shy of 100 drivers, covering 11 primary routes. Head quartered at Everett Station, it works side by side with other …show more content…
Since driver applicants are only sourced via the county’s hiring and vetting process, Tom and upper management are not able to directly appeal to or seek out specific candidates for these roles. They are able to directly appoint and hire for higher level roles, but in an organization of 143 people, every individual driver can have a strong impact on organizational norms and culture. As such, we would recommend management evaluates strategies to align all hires with that culture. Tom clearly has a terminal goal for what he wants Everett Transit’s core culture to be, but he couldn’t speak as clearly as to how he fosters and spreads that culture through the organization. With his hands tied by the hiring system as it is, it is especially critical that management remains aware of how their lived culture aligns with their ideal culture, and how can they bring the two …show more content…
However, it is well positioned to do so, despite setbacks and difficulties inherent in its public position. Everett Transit is characterized by an efficient, relatively low hierarchy and a management team which is able to work together without pressures of internal-politics or bureaucracy. They understand their stakeholders and what makes their organization effective. They have a passion for what they do, and understand what makes them profitable (and are, in fact, one of the few net-earning transit organizations in the state). They have strong leadership, and are unafraid to confront the gravest difficulties which face them. A greater focus on the recommendations we’ve laid out will be enough to achieve