How does the NPSG of effectively communicating critical diagnostic values affect nursing practice? The power of words should never be taken for granted. Professional training that promotes patient and department interaction is critical in meeting the changing needs and expectations of patients (Hanson, 2013). Nurses must be able to communicate with one another with confidence. This special skill-set for nurses enable them to assist in more positive outcomes for their patients. Nurses should invest in developing communication skills, beginning with administrators and continuing through the healthcare organization. According to Martin (2011), communication follows three rules: 1) As long as transactions are complementary, communication
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It is well documented that humans perform best during unexpected or unanticipated events; when performing repetitive work, they are more prone to boredom. Further, distraction and error is more likely to occur (Landers, 2015). Therefore, when addressing a new program of effective communication with critical lab and diagnostic results, it is of utmost importance that education comes with the change, along with member support and continuous monitoring. Lewin’s change model describes the three phases of change as unfreezing, change, and refreezing. When applying Lewin’s model to effective communication, unfreezing would occur by emphasizing communication within the healthcare team, listening to its members, and becoming available to respond to comments. The change would be implemented by promoting an environment of empowerment, communication, and respect. After these phases are implemented, the desired affect would stay in place by refreezing the desired outcome. Leaders should support staff by being visible and allowing feedback to staff concerns (Landers, 2015). Once these objectives are accomplished and a more positive feedback is reflected, the fruits of change will be recognized by a more effective communication between healthcare workers of all …show more content…
A good place to start is with communication competence, focusing on improving empathy ability. According to Yeonja, Eunju, & Eunjung, (2015), emotional intelligence training should be included in the nursing curriculum. Further, teaching methods to improve communication should start with the nursing educators themselves, seeking new innovative ways to improve communication links through the healthcare system. As instructors take advance of new teaching methods, they must remember that the purpose of communication is interaction with people. When one step (initiative) in the ladder is broken, getting to the top of the ladder (goal) becomes more difficult. The NPSG’s give the initiative to reach the final goal of communicating critical values on behalf of the patient. There is no room for shortcuts or deviation. Competent communication is the foundation needed in performing communication skills throughout the healthcare
It is well documented that humans perform best during unexpected or unanticipated events; when performing repetitive work, they are more prone to boredom. Further, distraction and error is more likely to occur (Landers, 2015). Therefore, when addressing a new program of effective communication with critical lab and diagnostic results, it is of utmost importance that education comes with the change, along with member support and continuous monitoring. Lewin’s change model describes the three phases of change as unfreezing, change, and refreezing. When applying Lewin’s model to effective communication, unfreezing would occur by emphasizing communication within the healthcare team, listening to its members, and becoming available to respond to comments. The change would be implemented by promoting an environment of empowerment, communication, and respect. After these phases are implemented, the desired affect would stay in place by refreezing the desired outcome. Leaders should support staff by being visible and allowing feedback to staff concerns (Landers, 2015). Once these objectives are accomplished and a more positive feedback is reflected, the fruits of change will be recognized by a more effective communication between healthcare workers of all …show more content…
A good place to start is with communication competence, focusing on improving empathy ability. According to Yeonja, Eunju, & Eunjung, (2015), emotional intelligence training should be included in the nursing curriculum. Further, teaching methods to improve communication should start with the nursing educators themselves, seeking new innovative ways to improve communication links through the healthcare system. As instructors take advance of new teaching methods, they must remember that the purpose of communication is interaction with people. When one step (initiative) in the ladder is broken, getting to the top of the ladder (goal) becomes more difficult. The NPSG’s give the initiative to reach the final goal of communicating critical values on behalf of the patient. There is no room for shortcuts or deviation. Competent communication is the foundation needed in performing communication skills throughout the healthcare