Ethics And Social Responsibility In Arby's Ethical Business

On the website “nbcnew.com”, there is an article titled “Boy finds a piece of finger in Arby’s sandwich”. The article speaks of a 14 year old boy in Michigan who was eating the last of his Arby’s sandwich when he discovered part of a human finger in it. The article states that an, “employee apparently cut her finger on a meat slicer and left her station without immediately telling anyone”. Other employees at the store kept filling orders and then finally shut down food production at the store when they found out what happened. Arby’s has apologized for what they described as an “unfortunate incident”, but not much else has happened from their side to compensate for the traumatic experience for the customer. In the book Leadership and Management in the Hospitality Industry, there is a section on pages 358 and 359 which describes The Six Pillars of Character. The pillars are identified as ethical values that can be used to develop …show more content…
Arby’s, and its employee that was injured, did not conduct social responsibility in this case because they failed to meet the obligation as an ethical business to shut down service immediately and have their customers throw away their food just in case. It is not favorable to have to shut down service because it results in losing profit, but Arby’s should have used the ethical pillars of respect and responsibility to take care of their customers first and foremost. By using the pillar of respect then Arby’s would have acted in a way that would have protected their customers as if they were their own family members. By using the pillar of responsibility then Arby’s would have been ethical by being accountable for the