Case Study Of Employment And Income Assistance (EIA)

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Employment and Income Assistance (EIA)
Ethical Dilemma 1: Social workers need to be aware of their own reaction to information that the clients share. The social worker is there to listen and provide an environment where the client is able to freely share their experiences. A reaction would reverse attention from the client to the social worker. It is challenging for the client to share as it is; therefore, the social workers need to be aware of their personal reactions. After listening to the client, support should be offered before offering advice. A social worker should re-assure the client that the Landlord’s reaction was not her fault. By no means did the landlord have a right to ask her for such exchanges. The worker could
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Social workers need to remember their mandates, policies of the agency and their ethical responsibility to the clients. The client has admitted to the social worker that she was breaking policies set by Employment and Income Assistance by earning more than the allotted amount. The social worker cannot divulge this information to Employment and Income Assistance Agency. A Social worker must be aware of confidentiality of the client. Furthermore, the social worker will have to weigh the confidentiality of their client against the standards of the profession, obligations to society, and in relation to the level of harm on society. When the client’s Employment and Income Assistance worker calls the social worker asking if he/she can confirm the client is defrauding the system. The social worker must address the concern and let the worker know that due to confidentiality rights and policies the worker is unable to provide specifics about the client’s situation (unless client has given communication sharing and did not identify this information as confidential). The social worker should refer the Employment and Income Assistance worker to discuss the matter with the client directly. The social worker can address the concern with the client directly. Informing the client of the call the worker received while making sure she is aware that it constitutes as breaking a law. It is in the client’s best interest that the worker discusses the potential consequences if the client continues with the same actions. A social worker should explore with the client the reason and motivation as to why she needs to earn the extra income. The social worker together with the client could perhaps have an alternative plan so that the client does not have the extra income. This could include accessing food banks, buying used clothing rather than new, moving to social housing. Social

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