Ethical And Unethical: The Case Of Jeanette M.

Law is formed for a motive and it regulates in many areas like medicine, before practicing any medical procedure or conducting a form of administrative position each medical specialist or non-medical specialist operative must comprehend a difference between ethical or unethical. Ethical and Unethical plays a significant role in our humanity every way it is whether up to how you want to approach it. According to “The case of Jeanette M. And the phone call” altered from the beginning of chapter 1 of “Medical Law and Ethics” inscribed by Bonnie Fremgen, it exemplifies how a medical receptionist and the doctor action resulted in death of Jeanette M. This case falls into so many categories of violations and code of ethics such as being
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Signifies as ethical problem. In a real explanation, the medical receptionist should be train if any scenario come to an event such as an emergency they should know that a patient who’s in a life-threatening situation make them as their first priority. When Jeannette called the doctor’s office in the morning by explaining her symptom over the phone to medical receptionist that a patient was having trouble breathing. The receptionist vividly told Jeannette that since the doctor’s office was busy the doctor couldn’t speak to her so the receptionist told her that she would leave the message to the doctor but the message was never given to the doctor. However, what the medical receptionist was did it was unethical. “The healthcare team, composed of these professionals with the addition of healthcare administrator, often must decide on critical issues relating to patient’s needs” (Fremgen, 2015, pp .4). This assumption, in my point of view, what the medical receptionist was unethical and should have not held Jeanette symptom for several hours before sending the message and the receptionist should’ve been more attentive and put patients’ needs at the highest, who is in critical and life-threatening …show more content…
Fremgen. The author adapted the Three-Step Ethics Model by Kenneth Blanchard and Norman Peale. These three steps help you evaluate case when an ethical problem occurs. The first step Is it legal? The case of Jeanette is a legal and ethical problem. When Jeanette called the hospital regarding how she was having difficulty breathing and the receptionist failed to respond back to the doctor and Jeanette about the patient symptom so it was the receptionist and hospital responsibility to train every employee with policies and regulation since it failed to do so it can be conducted as a civil case. The second step Is it balanced? Yes, Jeanette case does have an advantage over the hospital and the receptionist. The patient called the office concerning about a life-threatening symptom instead of leaving Jeanette unseen she could’ve called the paramedics to check Jeanette places. The hospital does not have advantage over Jeanette case because most likely the hospital can be sued for not following the policy and regulation of not treating a critical patient as first priority. The third step How does it make me feel? From my perspective, I would think of this situation as what if it was one of my family member and it’s very sad to see a patient passing away the receptionist indulgency and careless act jeopardized Jeanette

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