Tina,
Wow! That was a great article and a like what HEART stands for in this model (Hear, Empathy Apologize, Resolve, Thank ). I truly appreciate what each acronym represents particularly "THANK". As providers, there is nothing wrong with relying on patients and especially parents to guide our care in the right direction. Listening to what they have to tell you can give you a great deal of information; therefore, thanking them for their help is a great way of establishing a trusting partnership.
The quote in this article was absolutely amazing:
The highest courage is to dare to be yourself in the face of adversity. Choosing right over wrong, ethics over convenience, and truth over popularity…these are the choices that measure your
Wow! That was a great article and a like what HEART stands for in this model (Hear, Empathy Apologize, Resolve, Thank ). I truly appreciate what each acronym represents particularly "THANK". As providers, there is nothing wrong with relying on patients and especially parents to guide our care in the right direction. Listening to what they have to tell you can give you a great deal of information; therefore, thanking them for their help is a great way of establishing a trusting partnership.
The quote in this article was absolutely amazing:
The highest courage is to dare to be yourself in the face of adversity. Choosing right over wrong, ethics over convenience, and truth over popularity…these are the choices that measure your