In Chapter Seven, Gladwell wrote about the theory between ethnic and plane crashes. In June of 1990, the Colombian airliner Avianca flight 052 crashed due to the lack of communication. The plane was held up by the Air Traffic Control because the poor weather. It circled around over the cities over an hour, the pilot was tired and the plane was running out of fuel. Just minutes before the crash, the pilot Laureano Caviedes asked his first officer Mauricio Klotz to tell the Air Traffic Control in New York that they did not have enough fuel, and it was an emergency. But Klotz only told the Air Traffic Control that they were “running out of fuel”, he did not mention they were in emergency. Normally, when the plane approaches their destination, they are running out of fuel, so the Air Traffic Controller though they were able to stay for few more minutes. Thus, the misunderstood between the first officer and the Air Traffic Control cause the plane crash. When unexpected situation happens, pilot’s reaction and the ability to solve the problem is important. Suren Ratwatte, who was a veteran pilot, told Gladwell that one time he was on the way over from Dubai. An Indian woman was having a stroke, and he had to land the plane or the woman might die. They were above Moscow, but Ratwatte felt that it was not appropriate for them to land in the Moscow because the plane was too heavy, so he decided to land in Helsinki, where were well set up and very flexible for landing. He accomplishes this heavy task successfully, the woman was rescued and no one was hurt (190). The technical skill to land heavy was not the reason Ratwatte had the success landing, the ability to communicate was. During the emergency forty minutes, Ratwatte did not stop to communicate to the passengers, to the doctors, to his copilots, and to the Air Traffic Control at
In Chapter Seven, Gladwell wrote about the theory between ethnic and plane crashes. In June of 1990, the Colombian airliner Avianca flight 052 crashed due to the lack of communication. The plane was held up by the Air Traffic Control because the poor weather. It circled around over the cities over an hour, the pilot was tired and the plane was running out of fuel. Just minutes before the crash, the pilot Laureano Caviedes asked his first officer Mauricio Klotz to tell the Air Traffic Control in New York that they did not have enough fuel, and it was an emergency. But Klotz only told the Air Traffic Control that they were “running out of fuel”, he did not mention they were in emergency. Normally, when the plane approaches their destination, they are running out of fuel, so the Air Traffic Controller though they were able to stay for few more minutes. Thus, the misunderstood between the first officer and the Air Traffic Control cause the plane crash. When unexpected situation happens, pilot’s reaction and the ability to solve the problem is important. Suren Ratwatte, who was a veteran pilot, told Gladwell that one time he was on the way over from Dubai. An Indian woman was having a stroke, and he had to land the plane or the woman might die. They were above Moscow, but Ratwatte felt that it was not appropriate for them to land in the Moscow because the plane was too heavy, so he decided to land in Helsinki, where were well set up and very flexible for landing. He accomplishes this heavy task successfully, the woman was rescued and no one was hurt (190). The technical skill to land heavy was not the reason Ratwatte had the success landing, the ability to communicate was. During the emergency forty minutes, Ratwatte did not stop to communicate to the passengers, to the doctors, to his copilots, and to the Air Traffic Control at