Equity Bank Kenya Case Study

Improved Essays
2. Contingency Theory
The contingency theory dates back to the 1960s. It was developed to challenge the traditional structures as organization actively sought the best ways to deal with unpredictable environments (Hatch & Cunliffe, 2006). Bess & Dee (2008) described contingency theory as, “a process of achieving a ‘fit’ between the conditions of the environment and the design of the organization.” The contingency theory proposes that there exist no one universal structure that is employed to organize better, but rather for organizations to morph in accordance to their contingencies for the best performance (Bess & Dee, 2008; Donaldson, 2001; Hatch & Cunliffe, 2006; Scott, 1992).
There are two ways in which organization can adapt to a turbulent
…show more content…
The investigation targeted senior and mid-level management in several of the banks’ branches and found out that Equity Bank employed diverse competitive strategies. These included cost leadership strategy, differentiation strategy, and focus group strategy (Kungu et al., 2014). The inquiry concluded that Equity Bank Kenya constantly examines its organizational approach to fit the current external environments while making adjustments. This strategy is part of the reason why it remains very competitive in the Kenyan financial sector.
These various studies reveal some interesting facts about Equity Bank Kenya. The bank has been classified under emerging markets as the only banking and finance institution in the country that surpasses the sustainability threshold. This is based on growth, innovation, and corporate sustainability. The leadership structure of the bank provides a conducive business environment that can be credited for its high performance and successful growth over the years. The innovation of Equity Bank has ensured that its financial performance is efficient without being detrimental to the lives of their millions of
…show more content…
The study established that Equity Bank employed a strategic contingency approach when they faced turbulent environments and hence improving their organizational performance. In order to increase performance and maintain competitive edge over other financial service providers, Equity Bank used several strategic organization models to fit a particular situation. For instance, Equity Bank decided to branch into telecommunication and mobile banking through the launch of Equitel. This is because the only company that was offering mobile money transactions on large scale was Safaricom. Due to its large customer base and the growing trend of mobile money transactions, Equity Bank decided to launch it own SIM card

Related Documents

  • Great Essays

    9-899-180 REV : JUNE 9 , 2 0 0 4 ____________________________________________________________ ____________________________________________________ Professor Paul W. Marshall and Research Associate Jeremy B. Dann prepared this case. HBS cases are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data, or illustrations of effective or ineffective management. Copyright © 1999 President and Fellows of Harvard College.…

    • 9249 Words
    • 37 Pages
    Great Essays
  • Improved Essays

    Commonwealth Bank Ethics

    • 980 Words
    • 4 Pages

    Executive Summary This report is a thorough evaluation of Commonwealth Bank and its role in the financial sector of Australian businesses. The aim is to gain an insight into the nature of it’s services, products and ethical choices that forms this corporation and its work force. This task is a guide to understanding the way corporation functions in the community by collection of information that explains the functionality of the Commonwealth Bank.…

    • 980 Words
    • 4 Pages
    Improved Essays
  • Decent Essays

    AIM-Execed Case

    • 209 Words
    • 1 Pages

    Being profitable and successful determines developing and following appropriate strategic policies. In AIM-ExecEd scenario certain business decisions thru creating comparable models and choosing between several possible courses of actions, based on the available financial, technical, marketing information, as well as any relevant data from other sources of the corporation must be considered. As the management and administrator’s financial decision making process is heavily decentralized, faculty employees are all making certain business and technical decisions that can determine the future financial outcomes at their levels. Definitely, strategic decisions related to the AIM-ExecEd’s operations on the top management level are shaping the overall…

    • 209 Words
    • 1 Pages
    Decent Essays
  • Great Essays

    Not only the problem ans causes are affected, but also the organizational systems. This case study will look at five different areas of the organizational structure affected. First is the structural area. Second is the psychosocial area. Third is the technical area.…

    • 1150 Words
    • 5 Pages
    Great Essays
  • Brilliant Essays

    6. Bibliography Botha, S. and Musengi, S. 2012, Introduction to Business Management, Fresh Perspectives. Pearson: Cape Town. Buchanan, James M. and Tullock, Gordon. 1962.…

    • 170 Words
    • 1 Pages
    Brilliant Essays
  • Superior Essays

    According to Carey (1999) “These five frames – rational, human, systems, political, and cultural – offer different angles for looking at organizational life, and each frame’s proposed outline of the key dynamics of situations does have value in understanding why things happen the way they do and what must be a part of any plan to make things better”…

    • 1560 Words
    • 6 Pages
    Superior Essays
  • Improved Essays

    The four culture beliefs of Sam’s are respect for the individual, service to our customers, strive for excellence, and act with integrity these help the company stay strong with people. Having respect for employees and its customer is a great way to show that a company not only cares about the money being made but the people contributing. This culture belief started when the company was small as a way to show its employees and customers they are valued. Ways to show respect is by listing to its employees and then being able to communicate back to them the results. Sam’s has a Sundown policy this is when an employee voices their issues to members of management the manager has until the end of the day to give that employee an answer.…

    • 1086 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Case Write-Up of “First Green Bank: Bringing Bloom to Desert Landscapes” Central Issue - How should First Green Bank deal with loan of the companies who do not follow the social mission of bank? Recommended Course of Action - The bank should look at their mission statement and align with their values as parameters, to establish an evaluation score to avoid future discussions about which companies should be given loan. Basis for Recommendation First Green Bank should map parameters to create a benchmark score based on which they would decide which companies should be given loan. This would help the bank streamline their loan process as well as create a foundation for living by the mission statement.…

    • 855 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    1. Introduction Banking is a network of corporations and regulations that provide a variety of financial services. Basically, banking services provide holding money on behalf of customers, providing loans to businesses and individuals, providing investment and insurance services and so on. Banking system is usually regulated by country’s laws and central banks of individual countries. Finance is usually defined as the science of money management.…

    • 1257 Words
    • 6 Pages
    Great Essays
  • Great Essays

    This chapter presents the summary of the study, research findings, conclusions and recommendations, the chapter also gives suggestions for further studies. 5.2 Summary of the study The purpose of the study was to establish the influence of operations strategy to Customer retention of star classified insurance firms within Kenya. Equally, it evaluated the various strategies used by the insurance firms in order to be competitive. It also analyzed the various aspects that the insurance firm considered important in the view of improving their operations and achieves better customer retention.…

    • 802 Words
    • 4 Pages
    Great Essays
  • Improved Essays

    Bunga Raya Bank was known as one of the largest and well known national bank that prides itself on achieving healthy profits each of year. But, along the few years, the economy was in its state of undesirable. This problem has to affect the profits of Bunga Raya Bank which can be seen that the profits were influenced by the inflation rate as well as they also have to compete with other major banks. Inflation is basically known as two terms either the rising price of goods or fall value of money (Kennon, 2015). Apart from that, with a lot of branches, the Board of Bunga Raya Bank found it difficult to manage the smaller branches especially in a particular region.…

    • 711 Words
    • 3 Pages
    Improved Essays
  • Improved Essays

    6.2.2.1 Factor of development strategies Seven KCIs were divided into a factor comprising development strategies: KCI-12 reputation, KCI-53 brand, KCI-17 research and development, KCI-16 risk management, KCI-32 the level of Internationalisation, KCI-7 communication and cooperation and KCI-11 value-added for stakeholders. KCI-12 Reputation Gerard et al (2016) defined reputation as beliefs or perceptions held about the quality of a focal actor. In a firm, corporate reputation has intangible value for organisations and is the most important strategic and long-term organisational asset. Corporate reputation provides opportunities to organisations in developing and retaining market share, influencing opinion of customers and other stakeholder groups (Sontaite-petkeviciene 2014).…

    • 2404 Words
    • 10 Pages
    Improved Essays
  • Improved Essays

    Quality Circle Case Study

    • 1568 Words
    • 7 Pages

    ( ) 7.1. Features of quality circle a) Quality circle is a small group of employees around to 10 people. b) Quality circle is organized in the same work area or doing similar type of work c) .Quality circles are formed voluntary.…

    • 1568 Words
    • 7 Pages
    Improved Essays
  • Improved Essays

    Nawaf Alnafea INTEGRATIVE CASE 10.0 1. Discuss the organizational structure at Cisco Systems. Explain and discuss each one of the current structural dimensions. Explain and discuss each one of the current contingency factors. What type of structure is this?…

    • 1197 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Effective School Leaders

    • 1384 Words
    • 6 Pages

    Schools are part of a community and due to that it is an organization. A social organization has its own characteristics and the common aspect of these characteristics is bureaucracy. It rules the organization in almost all the aspect of activities and therefore it is very important to understand the bureaucratic process to plan the activities to achieve the goals and the objectives of the institution. Each individual has a role and a student’s role is to study while a teacher’s role in the school is to teach his students in his class. The role of the principal is closely related to the purpose of setting up of the school.…

    • 1384 Words
    • 6 Pages
    Improved Essays