Deli Twist Observation

This piece of evidence corresponds to my results from questionnaires that were filled in by customers that have purchased from Deli Twist. The customer ratings based on taste was an average “3.7 out of 5”. This rating suggests that buyers are not entirely satisfied; and in one particular long response, a customer specified that: “The specific pastry I want is not always available every time I visit, but I still decide to purchase at Deli Twist due to the unique taste so I buy similar alternatives.” This particular customer’s rating was “4 out of 5”. Increasing pay may give the workers at Deli Twist an incentive to work harder towards producing more units to meet customer expectations. In fact, in an experiment, two group had an increase of …show more content…
If the Deli Twist’s total cost increases considerably, it will not affect the owner as he is not personally liable, but the business may suffer. (This website - http://listings.findthecompany.co.uk/l/165849085/Deli-Twist-Ltd-in-London-United-Kingdom, stated that the business is a private limited company). On the other hand, during an interview with the manager/owner of the shop, and he stated that “My business’ aim was to make a large profit so it can hopefully extend across London in the future; as well as providing the best pastry food to my customers to represent my country’s taste; which is Romanian pastry.” On the contrary, by putting the method of improving motivation by increasing pay at Deli Twist, it will go against to the owner’s aim to the shop. Therefore, it is contradicting his objective of his business so there are other options to choose from in terms of ways in which Deli Twist can motivate its workers financially that is less costly than raising wages. This could be through job enrichment or even job rotation as it does not conflict with the owners’ aim of the