I had the misfortune of recently working for a debt collection agency for two years. I am looking online and can’t find their mission statement. I can say that they treated employees very poorly and continue to have a very high turnover rate among all employees, including human resources staff. The main office is in another state and they have a few places in the United States as well as overseas. The company purchases bad debt from other agencies such as Capital One, Best Buy, Sears, Victoria Secret, and has recently started to obtain student loans for college that were defaulted on. They buy this debt for pennies on the dollar and then try to contact the people who owe the debt. Unfortunately employees were forced to break FDCPA laws when
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We were also punished if we had to call in sick or leave early and it was not approved in advance. There were people that had heart attacks, strokes, or went into labor while on the clock and had to leave on an ambulance. The company would give you a point for any of this. They tried to give me points when I had an allergic reaction and they refused to call an ambulance for me. I had to obtain an attorney because I felt like they were violating my rights. I have been gone from there for seven months and I feel somewhat eased from the stress that this employer caused on a daily basis. When I go on interviews and companies in our area see that I worked for them I usually do not get a follow up call and the interviewer usually says that is a bad place to work for. They have a negative reputation in our community. They try to give money and do different events to be somewhat active in the community, but because they are known for how they treat people, employees and customers, none of their charitable work is noticed and seen as a way to try to make their company look good in the …show more content…
Internal risks are usually easier to identify and manage than external risks. Internal risks can include infrastructure problems such as the availability of servers, software, and IT support. Personal issues such as sickness or sudden termination of important key team members can also be considered as internal risks. It is important for management to identify and prioritize risks that are internal to the organization (Tyson, 2010). The debt collection agency I speak of had several server issues and a lot of down time in regards to their computers. When the server would go down unexpectedly no one in the building could dial their phones or use their computers until it was fixed. This affected the company’s ability to make a profit for days when this happened. There was always unexpected termination of all employees including team members, management, and human resource managers. Employment was definitely not stable with this company. I think it is important for them to get a human resource manager in there that would work on decreasing the high employee turnover rate and would focusing on boosting overall employee morale. External risks are outside the control of the organization. This makes external risks generally more difficult to predict and control. Factors such as high unemployment, the economy, a vendor becoming bankrupt, can all have a negative direct impact
We were also punished if we had to call in sick or leave early and it was not approved in advance. There were people that had heart attacks, strokes, or went into labor while on the clock and had to leave on an ambulance. The company would give you a point for any of this. They tried to give me points when I had an allergic reaction and they refused to call an ambulance for me. I had to obtain an attorney because I felt like they were violating my rights. I have been gone from there for seven months and I feel somewhat eased from the stress that this employer caused on a daily basis. When I go on interviews and companies in our area see that I worked for them I usually do not get a follow up call and the interviewer usually says that is a bad place to work for. They have a negative reputation in our community. They try to give money and do different events to be somewhat active in the community, but because they are known for how they treat people, employees and customers, none of their charitable work is noticed and seen as a way to try to make their company look good in the …show more content…
Internal risks are usually easier to identify and manage than external risks. Internal risks can include infrastructure problems such as the availability of servers, software, and IT support. Personal issues such as sickness or sudden termination of important key team members can also be considered as internal risks. It is important for management to identify and prioritize risks that are internal to the organization (Tyson, 2010). The debt collection agency I speak of had several server issues and a lot of down time in regards to their computers. When the server would go down unexpectedly no one in the building could dial their phones or use their computers until it was fixed. This affected the company’s ability to make a profit for days when this happened. There was always unexpected termination of all employees including team members, management, and human resource managers. Employment was definitely not stable with this company. I think it is important for them to get a human resource manager in there that would work on decreasing the high employee turnover rate and would focusing on boosting overall employee morale. External risks are outside the control of the organization. This makes external risks generally more difficult to predict and control. Factors such as high unemployment, the economy, a vendor becoming bankrupt, can all have a negative direct impact