I have been in the dental field for over 20 years and repeatedly I have seen the same challenges transpire, patients not coming back in for treatment and getting lost in the system. This usually happens when the patient becomes overwhelmed by the treatment plan and do not understand where they need to start. These patients then become the ones that only come in for emergency treatments to get out of pain. In the video, Empathy: The Human Connection to Patient Care, it pointed out that as medical providers, we become desensitized to the people we are treating (Cleveland Clinic, 2013). This usually happened when the office is busier than usual, the schedule is over booked, or the office is running short on staff, causing patient to slip through
