Empathy In The Workplace Essay

Empathy in the Workplace In the three years that I have worked in customer service, I believe I have seen a side of people that others don’t see very often. Working in customer service or retail, you are almost required to be nice and respectful to everyone you see. Which is easy enough, until you get as customer who has no idea how things work at in the service industry. They become outraged at something as simple as a 50 cent increase of the price of a product. It’s not everyone that I have helped, but there have been a few people who don’t seem to realize that a store work has no control over price. I can remember all the times that I had to be nice and helpful to the people who treated my so poorly. Now, I think back to my days before working in customer service and think if maybe I had been a problem person to someone helping me out at a store or a restaurant. I may not have noticed my actions until I have worked in a similar position as them. Now that I know what it’s like …show more content…
He says how exhausting empathy can be on workers, He mainly focuses on how it can cause stress in people who are doctors, nurses, and social workers. Most people can understand how empathy impacts the lives of those people whose job requires them to be empathetic for their whole career. Waytz also writes about the stress that too much empathy can have on customer service workers as well. He writes, “Empathy is exhausting in any setting role where it is a primary aspect of the job.” I feel this is very true in a job that tells you, “ the customer is always right.” When that is the saying in any job, it really does cause exhaustion in someone's life. People will get the feeling of not wanting to go to their job or not wanting to deal with customers at certain times. I know that I have been to the point of not wanting to be the one helping customers some days, because I just couldn’t act different than how I