Empathy And Inappropriate Responses

Empathy is the experience of understanding how others feel from their point of view. In other words, putting ourselves in their shoes without judging, trying to change their attitude or counseling them as a professional. Amazingly, the best thing we can do is listening actively because, in many situations, we are tight- handed in front of diseases or problems other people have.
Inappropriate responses can cause damage to our relationships. Once I worked in a pharmacy where we had a regular patient with her lovely daughter that used to come with her, but one day she came without her daughter and looked really sad, I asked about her daughter she said that her daughter diagnosed with leukemia, she started chemotherapy and had too much pain. I