Emotional Intelligence Essay

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An individual’s level of emotional intelligence (EI) can have an impact on their performance and success as an employee. EI is a relatively new concept in the workplace used as a way of gauging an employee 's performance based on their emotional skill set, rather than their technical skills. EI is measured by the proficiency of several components including self-awareness, self-management, social awareness and relationship management. Emotionally intelligent employees are self-aware, which can help employees be more effective. To be a successful employee, an individual must be proficient at self-management by taking control of their emotional responses. Socially aware employees are more effective at building relationships, which is crucial to …show more content…
Self-management entails an individual being able to manage their stress, being adaptable and maintaining self-control when faced with a difficult situation. How an employee copes in situations will be a result of their proficiency in self-management. "The ability to manage emotions can help people nurture positive affect, avoid being overwhelmed by negative affect, and cope with stress" (Mayer, Caruso, & Salovey, 1997). Employees possessing higher levels of emotional intelligence will not let the stress overcome them and work diligently until their tasks are completed to the best of their ability. "Emotional intelligence may also contribute to work performance by enabling people to regulate their emotions so as to cope effectively with stress, perform well under pressure, and adjust to organizational change" (Khokhar & Kush, 2009). For instance, a fast food employee who works in the kitchen is asked to work the front counter dealing with customers; the employee is not familiar with the register so they ask for help, and then begin serving customers. By asking for help they adapt to their new role and maintain self-control over negative emotions that could affect their interactions with customers. Through self-management, when employees find themselves in stressful situations, they are able to remain calm and clear-headed to find a solution and not become overwhelmed by their

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