Effects of Quality Management on Domestic and Global Competition Paper

713 Words Mar 23rd, 2014 3 Pages
Running Head: Quality Management

Effects of Quality Management on Domestic and Global Competition Paper MGT 449 01 March 2010

Effects of Quality Management Introduction The pharmaceutical industry is always in the spotlight because it is the biggest and most influent industry in the world. Since World War II, quality is based in the inspection of the final product, trying to create error-less production and gain market share. Multinational corporation, Merck Sharp & Dome and Spanish-based Belloch Laboratories are examples of how companies in the same industry but competing at different levels and markets, can follow similar paths
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• Employment: They always opt for outstanding profiles to enhance quality. • Training: Benefits for training employees are more than profitable, knowledge and skills are in continuous improvement within the organization. • Team Work: It is the most common and valuable configuration. It’s not an issue, even though all team members have high percentages of authority. • Ethics: Codes of Ethics are elaborated with compromised deontologist responsibility. • Improvement: Development of a continuous enhancement culture. • Instruments: Application of concepts based in evidence and “benchmarking”. • Information: Development of systems to help evaluate feedback. • Resources: Devote efforts to analyze results and establish quality procedures • Values: Business is conducted incorporating social values such as diversity, respect and morals. Success in Domestic and Global Markets As George W. Merck stated in 1950, “We try never to forget that medicine is for the people. It is not for the profits. The profits follow, and if we have remembered that, they have never failed to appear. The better we have remembered it, the larger they have been.” This simple principle seems to be a boost for managers because both Merck and Belloch strive in delivering the best products available to their customers. This customer-oriented

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