Effective Managing Conflict Essay

3445 Words Feb 2nd, 2011 14 Pages
Effectively Managing Conflict and Negotiating in the Workplace

Outline & Content

I. Abstract II. Introduction III. Types of Conflict A. Personality Conflict B. Intergroup Conflict C. Cross-Cultural Conflict IV. Managing Conflict A. Functional Conflict B. Dysfunctional Conflict C. Programmed Conflict D. Stimulation of Conflict 1. Devil Advocacy 2. Dialectic Method V. Alternate Means Managers Use to Handle Conflict VI. Management Conflict Styles VII. Personality Traits in Understanding Conflict VIII. Management Utilizing Negotiation
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Conflict can either benefit or harm an organization and it greatly depends on management approach to managing conflict. Conflict can help promote creativity and employ critical thinking among the members; however members can disagree with the ideas of others which will eventually lead to conflict. Managers can effectively manage conflict by stimulation functional conflict, styles for handling dysfunctional conflict and third party interventions. Personality conflict can be implemented by managers to promote creativity and motivation. Conflict can improve organizational and group effectiveness in the workplace. “The stimulation of conflict initiates the search for new means and goals and provides the stimulus for innovation.”[4] Managing conflict can generate greater effectiveness, trust, and more attraction among the members. Techniques for stimulating functional are the Devil Advocacy Method and the Dialectic Method. The main purpose of the Devil Advocacy Method is to encourage group members to criticize the ideas or welcome the ideas or another member. Managers will need to be able to facilitate change and keep intensity formed from conflict at very low levels. If they cannot, moral and motivation, employee job satisfaction, and reduced performance as well as decreased productivity are all negative consequences that could present themselves. Sometimes differences in organizational level, personality or self-esteem among

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