Effective Management Communication in Organizations Essay example

2469 Words Apr 22nd, 2014 10 Pages
Effective Management Communication in Organizations
Violet Murrill
BUS 600
Jan Tucker
March 24, 2014

Effective Management Communication in Organizations
Do most people have knowledge of what communication involves? Yes, most people believe they know what communication involves, however, most people lack true communication skills. Communication involves transferring information from one person or a group to others. Information is delivered in different forms such as terms or words, symbols, figures or numbers, a single concept, or sets of concepts combined (Baack, 2012). We do not just speak words when we communicate; we create meanings as we figure out what each other’s words and actions stand for, represent, or imply
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It is not just about what is said but how it is said and the nonverbal messages sent through tone of voice, facial expressions, gestures, and body language (What is Interpersonal Communication?, n.d.).
Interpersonal communication is a two-way interactive process with one person sending a message and other person receiving the message at the same time. While the sender is sending a message the receiver is giving feedback through nonverbal cues such as facial expression, body posture, and gestures. The importance of interpersonal communication among organizations has been growing with the expansion of globalization, where the developed and developing countries move from an industrial to service-oriented economy and this placed interpersonal communication in the center of all the skills that help in developing and sustaining in business (Ramaraju, 2012).
According to Ramaraju (2012), “Today’s service economy puts a premium on relationship building among employees, peers, departments, organizations, and customers.” (Para. Introduction). Cultural diversity, globalization, organizational restricting, worker specialization, and technology influence the current importance of interpersonal skills (Ramaraju, 2012). This means being able to manage different people in different situations, and creating an atmosphere of wellbeing. The normal roles of interpersonal communication are listening, talking, and conflict

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