Effective Listening Skills Essay

1089 Words Nov 30th, 2015 5 Pages
Andrea Beachum

Effective Listening Strategies Paper

BSHS 385

October 12, 2015
Audra Stinson

Effective Listening Strategies Paper

The understanding of what effective listening is and what it means is a vital part of the role of human service provider. Effective listening means more than just hearing what your client is saying to you when they are in a session. Effective listening means that you as the provider are able to understand their body language and other nonverbal cues. By using effective learning skills the human service provider can help the client by providing the right tools and resources to help them gain control over their situation and to help them find a way to a solution.

What is effective
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Nod/Smiling- A simple gesture such as nodding or smiling while the client is talking shows that you are listening attentively and understanding what they are discussing with you. It is important not to just sit and shake your head in yes manner as this could be relayed as you are agreeing with everything that they are saying or that you are trying to rush them along in their conversation.

Eye contact-Eye contact is another important aspect of attentive listening. Making eye contact and maintain eye contact is important. Although one must be aware of the client’s culture background and take notice of the client’s disposition. If a client is from a cultural where making eye contact and maintain eye contact is considered disrespectful it is important to know this so they don’t feel uncomfortable. It is also important to recognize that eye contact can make some clients feel insecure and they will shy away from opening up to the provider. A rule of thumb would be to make initial eye contact and determine the situation from there and add a nod or smile along with the first eye contact. Every client is different and every situation is different.

Facial Expression-Providers must be aware of their own facial expressions as their client is talking. It is important to not make overly dramatic expressions towards the client as this could be read as a sign of disbelief or disrespect. Being aware

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