E-Services Implemenation Essay

3914 Words May 23rd, 2016 16 Pages
E-SERVICES IMPLEMENATION

Executive summary
This project report is about implementing a B2C (Business to customer) for e-services at an asset management company which was established in 2008 with the purpose of managing and developing the Corporation’s assets. The key areas which the company focuses are on property management, project management, investment and hospitality. This project report is divided into 8 sections – introduction, company overview, background and purpose, risk management, planning and management, monitoring and controlling, change management and conclusion.
The first section of the project report begins off with a brief introduction about what project management is actually all about. Then we move onto the second
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After monitoring and controlling the next part i.e. seventh section is about the change management. Change management for e-services implementation focuses on what it has been able to change, deliver and the responsibilities that will be undertaken. In this case change management has been focused on 4 areas namely - Training through (Train the Trainer) and end user training, Provision of process documentation and user manuals, knowledge transfer and demo and workshops on the FSBP (future state of business process).

TABLE OF CONTENTS

S.NO. | TOPIC | PAGE.NO. | | | | 1. | INTRODUCTION | 5 | | | | 1.1 | About project management | 5 | | | | 2. | COMPANY OVERVIEW | 5 | | | | 3. | PROJECT BACKGROUND AND PURPOSE | 5-7 | | | | 3.1 | Project purpose | 6 | 3.2 | Business need and critical parameters | 6 | 3.3 | Project success criteria | 7 | 3.4 | General assumptions | | | | | 4. | RISK MANAGEMENT | 8 | | | | 5. | PLANNING AND MANAGEMENT | 8-10 | | | | 5.1 | Work breakdown structure | 9 | 5.2 | Project constraints | 9 | 5.3 | Project management chart | 10 | | | | 6. | PROJECT MONITORING AND CONTROLLING | 10-14 | | | | 6.1 | Communication | 11 | 6.2 | Roles and responsibilities | 12 | 6.3 | Budget schedule |

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