E-Government Systems Quality in Kenya: Possibility on Synergy
Godfrey M karimi
For some time the government and the private sectors have existed independently in the e-Government systems development and implementation. The two have often interacted on the outsourcing by the government and the implementation of tenders by the private sector. The government has been charged with the provision of the benchmarks and the contracted body in the private sector being required to deliver as per the set requirements.
This leaves the government solely responsible for the delivery of quality e-Government systems and the private sector upbeat to delivering as per the set benchmarks. However, the two …show more content…
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Quality has been variously defined as value (Feigenbaum, 1951), conformance to specifications (Gilmore, 1974), conformance to requirements (Crosby, 1979), fitness for use (Juran, 1974), loss avoidance and meeting or exceeding customer's expectations (Gronroos, 1983). This paper concentrates on the dimension of quality as explained by Juran; Fitness for use; potential users' perceptions of fitness for purpose are formed by convenience and, most significantly, the extent to which potential users believe using the resource will benefit them (Klobas, 1995).
ISO 13407 covers Human-centered design processes for interactive systems (1999). This standard provides guidance on human-centered design (HCD) activities throughout the life cycle of interactive computer-based systems. It